Ford's Mark Fields Says MyFordTouch Customers To Get Upgrade

Ford cars saw their J.D. Power & Associates satisfaction ranking fall from 5th to 23rd this year due to customer unhappiness with the user interface for the vehicle telematics. Mark Fields, President of the Americas for Ford Motor Company says upgrades are coming. In another J.D. Power survey, Chrysler, Hyundai and Acura vehicles' navigation systems rank in the top 5 for customer usage satisfaction.